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2 weeks ago
Key Responsibilities:
- Diagnose, resolve and follow through on computer malfunction.
Arrange for repairs by vendors and external repair facilities as necessary
- Performing moves, adds and changes of software and hardware for all equipment
- Reviewing, resolving and closing tickets in the ServiceNow queue
- Installation/troubleshooting software in systems and equipment problems or malfunctions
- Identifying causes and recommending solutions
- Acting as a liaison between Systems Infrastructure staff and end users during trouble shooting
Qualifications and Experience:
- Degree or coursework in computer studies and/or information technology
- Good telephone and interpersonal skills a must
- Exposure to DOS, Windows NT; in depth knowledge of Windows7, 10 and Microsoft Office products
- Ability to install hardware components such as RAM, hard drives, CD/DVD, cables, NICs, processors is needed
- General knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain.
- Have an understanding of networking concepts and practice.
- Ability to install software manually and electronically via MS Software Management System (SMS)
- General knowledge of Windows Deployment Services (WDS) which includes OS image creation, capturing & deploying.
- Awareness of Antivirus and WSUS management.
- Experience with Dell desktops and laptops, HP printers, PDAs, Blackberries, iPhones and MAC
- Ability to troubleshoot and resolve hardware problems and conflicts
- Ability to organize multiple deliverables and respond to changing priorities
- Ability to move equipment, install PCs, monitors, printers, and peripherals in a business environment
Skills and Attributes:
- Strong interpersonal and communication skills
- Highly motivated with the ability to comprehend complex issues rapidly and aid in producing technically credible solutions
- Good timekeeping for projects and required deadlines
- Ability to multi-task - such as projects requiring opposing skills and work environments
- Ability to prioritize tasks and workload
- Clear precise attitude with methodical attention to detail
- Telephony soft skills
- Mentoring and training of co-workers at all levels of competence
- Excellent technical troubleshooting skills.
Additional Comments:
NA
