Facilities Services-o2

JLL supports the Whole You, personally and professionally.

**Title**: Executive Facilities
**Business unit**: WD
**Reporting to**: Facility Manager / AFM / Site Lead
**Key stakeholders**: Site Lead, FE Tech, Supervisors, Client Lead
**Direct reports**: Team consisting of
1. HK Supervisors
2. Pantry Boys, helpdesk Team

Duties & responsibilities
- Be accessible for escalation of all FM related issues
- Oversee the Helpdesk Service request of Customers are attended.
- Provide management advice to Helpdesk operators for escalated issues
- Ensure immediate response to Priority Calls
- Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled
- Oversee the Mail room process and action escalations to the user satisfaction levels.
- Provide management advice to mail room executives for escalated issues
- Oversee the Front Office function and guide the team member on the deliverables
- Ensure visitors are promptly attended by the Front Office Executives (FOE)
- Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
- Ensure the FOE has placed newspaper and magazines in the reception area as necessary
- Oversee the Housekeeping Services are on satisfactory levels and as per standards set.
- Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day
- Inspect the turn out and attendance of the staff
- Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
- Oversee the upkeep of indoor plants and take necessary action if required
- Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions
- Communicate to the FM through on all incidents and all important operational issues which requires his assistance, guidance and approval.
- Take rounds of the facility regularly to identify issues in Housekeeping/Security and Cafeteria etc and initiate immediate rectification actions
- Prepare weekly shift rosters for HK Services with the help of Facility Manager.
- Ensure the rosters are briefed well to the team to make them understand the deliverables.
- Process vendors’ bills pertain to Location and consolidate on standard JLL template for submission to FM
- Coordinate all the FM supplies required for the location with the central resource
- Ensure timely availability of all FM related supplies at the site
- Adhere to the reporting procedures as per JLL standards and requirements
- Follow the Standard process for managing all FM requirements at the location.
- Ensure vendor compliance audit done at the location through JLL audit team and records maintained

Performance objectives and Key Performance Measures
- Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables.
- Provide all administrative support to the Facilities Management team at
- To ensure timely and accurate completion of FM reports pertaining to soft services
- Registers for Housekeeping
- Log Book of the Events recorded
- Shift Rosters of the vendor team
- Management New initiatives for the location
- Management Savings initiatives proposed for the location
- Client Satisfaction
- Closure of helpdesk complaints
- Daily, weekly and monthly reports
- Vendor staff attendance checks and validation
- Statutory audit coordination

Key skills
- Scheduling of activities with coordination with all stake holders
- Good Communication and structural approach with analysis
- Team player and should drive ground level staff to desired output

Employee specification

Managing soft services, Helpdesk Operations, Client Visits Reports, Monthly Trackers, MMR, SLA, Vendor Coordination

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by