Inbound Customer Care Executive

2 weeks ago

New Town Kolkata West Bengal, India Launching careers Full time

We are looking for a Customer Support Specialist to assist our customers with their queries, share updates on their orders, finding the best and quickest way to resolve an issue.
- THIS IS WORK FROM OFFICE AT Kolkata
- Hiring for Domestic Voice Process for Multinational Indian Famously E-Commerce Company
- Shifts: Day Shift - 9 hrs between 8am to 9pm
- **6 day Working 1 ROTATIONAL off**:

- **0.6 month BPO experience**:

- CAB PICK/DROP AVAILABLE
- Additional Food Coupons+ Travel Allowance + Recreational ACTIVITY Area with Pool, Carrom and Table Tennis Facility
- We are hiring Graduates only And Experience for voice process and non voice process
- Our clients include more than 250 of the worlds largest brands and most recognizable brands across 12 industries.
- Good Communication Skills
- Job Designation : Associate and Senior Associate
- Interview Rounds: All rounds telephonic

**Full Job Description**

We are looking for a Customer Support Specialist to assist our customers with their queries, share updates on their orders, finding the best and quickest way to resolve an issue.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator and someone who can think on their feet to come up with a way to offer a resolution.

**Salary**: ₹11,700.00 - ₹18,500.00 per month

**Responsibilities**
- Identifying customer needs and helping customers use specific features.
- Compiling updates on books and products from publishers/ vendors and communicating them to subscribers.
- Analysing based on conversations with customers in all the fields that need work, taking product feedback and ensuring timely resolution.
- Monitor customer complaints on social media and reach out to provide assistance

**Requirements**:

- Background in customer service; industry knowledge is a plus
- Proficient in MS Office
- A customer-oriented attitude
- Excellent communication and negotiation skills in English
- Problem-solving aptitude
- Ability to work well with a team

**Job Types**: Full-time, Permanent

**Salary**: ₹11,700.00 - ₹18,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Internet reimbursement
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Work Location: In person

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