Front Office Associate

11 hours ago


Dehradun Uttarakhand, India Hotel Surya inn Full time

(Female preferred)

A front desk associate at a hotel has many responsibilities, including greeting guests, handling reservations, and providing customer service. Guest services
- **Check-in and check-out**: Verify guest information, provide room keys, and process payments
- **Guest requests**: Help guests with requests for additional linen or toiletries, or how to use hotel systems
- **Guest complaints**: Handle guest questions and complaints
- **Cash handling**

Reservations
- **Take reservations**: Take reservations over the phone or online
- **Assist with reservations**: Help guests change their reservations
- **Make reservations**: Make restaurant reservations and book taxis for guests

Customer service
- **Greet guests**: Welcome guests in a friendly and professional manner
- **Answer phones**: Answer phone calls and provide information about hotel services and amenities
- **Manage office visitor records**: Maintain records of hotel visitors
- **Handle inquiries**: Handle customer inquiries

Administrative tasks
- **Schedule appointments**: Schedule appointments for guests
- **Organize files**: Organize hotel files
- **Maintain office supplies**: Maintain office supplies

Other responsibilities
- Assist guests with luggage
- Help guests with basic issues like how to use hotel appliances

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Paid time off

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Dehradun, Uttarakhand: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- property management system: 1 year (required)
- Front desk: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person



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