Customer Service Representative

3 days ago

New Delhi, India Citi Full time

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including the day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

**Responsibilities**:

- Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
- Perform efficient and accurate banking transactions, including managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash
- Identify referral opportunities for new products and services based on client’s financial goals
- Educate clients on the digital and self-service opportunities offered by Citi
- Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets
- Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed
- Maintain working knowledge of client accounts as well as new and existing products and services offered

**Qualifications**:

- 2-4 years’ relevant experience
- Demonstrated Banking/Retail experience in customer facing environment
- Proficient in MS Office
- Effective problem solving and communication skills
- Ability to work in a team oriented environment

**Education**:

- High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Job Family Group**:
Customer Service
- **Job Family**:
Branch Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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