Cluster Trainer-hyderabad/chennai Female

6 days ago

Hyderabad, India Zivame Full time

**Role and Responsibilities**
- Conduct onboarding training sessions for new hires
- Design and execute orientation programs for sales teams
- Determine training needs both for individuals and teams
- Act as a consultant to salespeople for challenges they face on the job
- Advise salespeople how to upsell, add-on sell, cross sell products
- Observe how salespeople and store team interact with customers to identify areas of improvement
- Maintain updated records of training curriculum, report, scores and material
- Monitor key performance indicators and achieve continual improvement on store KPI
- Analyse and provide feedback on sales performance and trends to the Regional trainer, suggesting improvements
- Role model exceptional customer service, ensuring staff and team maintain high standards of customer care

**Requirements**:

- 1 + years of experience as a Retail Trainer or Sales Trainer
- Open to travel and visiting retail, SIS, and Trade stores, as needed
- Excellent communication and Facilitation skills
- Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms and classroom trainings
- Education - Graduation in Retail Management or Fashion management is an add-on
- Additional certification in training is a plus

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Master's (preferred)

**Experience**:

- Teaching: 1 year (preferred)
- Fashion retail: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9844310800

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