Internal Audit

5 days ago


Thiruvanmiyur Chennai Tamil Nadu, India Hoopoe Infoedge Pvt Ltd Full time

**Department **- Marketing

**Budget **- Upto 25k

**Designation **- Executive to Senior Executive
- Create scripts for new products
- Listen in on incoming and outgoing calls to ensure excellent customer service and effective
- product presentation
- Train new hires on the importance of following scripts and on best practices during a call
- Monitor agent's product knowledge, ability to handle objections and call closure
- Track performance of individual scripts and callers
- Prepare quality reports for floor managers
- Update procedures and scripts based on customer response and changing business needs
- Audit
- Audit both live and recorded telemarketing calls
- Review calls against established metrics for call length, quality and opportunity generation
- Grade telemarketing agents against balanced scorecards
- Provide feedback to telemarketing agent team leads on areas for improvement
- Coach telemarketing agent team leads on effective training methods

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Thiruvanmiyur, Chennai - 600034, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX


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