Internal Audit
6 hours ago
**Department **- Marketing
**Budget **- Upto 25k
**Designation **- Executive to Senior Executive
- Create scripts for new products
- Listen in on incoming and outgoing calls to ensure excellent customer service and effective
- product presentation
- Train new hires on the importance of following scripts and on best practices during a call
- Monitor agent's product knowledge, ability to handle objections and call closure
- Track performance of individual scripts and callers
- Prepare quality reports for floor managers
- Update procedures and scripts based on customer response and changing business needs
- Audit
- Audit both live and recorded telemarketing calls
- Review calls against established metrics for call length, quality and opportunity generation
- Grade telemarketing agents against balanced scorecards
- Provide feedback to telemarketing agent team leads on areas for improvement
- Coach telemarketing agent team leads on effective training methods
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Commuter assistance
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Thiruvanmiyur, Chennai - 600034, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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