IT Administrator

**IT Administrator - Job Description**

Sitero Clinical Research is a full service CRO that provides comprehensive services to guide you through the development and execution of clinical programs across all stages of development and life cycle management. At Sitero we offer experience and expertise with a diverse range of therapeutic areas and focus on innovative, technology enabled solutions that allow our clients to focus on their core strengths. For early phase studies through phase III clinical trials, our experienced team delivers high-touch services and technology to ensure your trial is handled with the quality and care that results in compliant outcomes and patient focused results.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Responsible for Microsoft Azure Active Directory, Licensing, and other identity management components
- Office 365 Exchange Online administration (Domains, Policies, Transport Rules, Spam administration and Microsoft Defender etc.)
- Migration, troubleshooting, design, and system delivery experience
- Responsible for the security and reliability of Microsoft Azure, Microsoft Office 365 systems and services and Exchange Online
- Tracking and escalation of incidents with Office 365 technical support
- Develop and maintain, consistent quality documentation to meet ongoing operations and business continuity requirements. Documentation will include system topologies, operating instructions, and disaster recovery procedures for new and changed infrastructure.
- Lead or assist with internal projects associated with the supported technologies within the organization, evaluating, recommending, and assisting in implementation of new tools/technology.
- Perform or assist in capacity/performance management, trend and error analysis to determine system changes required.
- Recommend process improvement and automation through PowerShell scripting.
- Experience of Cloud Administration with expertise in AWS/Azure/OCI for managing and maintaining cloud computing environments on Amazon Web Services (AWS), Microsoft Azure, or Oracle Cloud Infrastructure (OCI).
- Setting up and configuring cloud computing environments on AWS, Azure, or OCI
- Managing cloud resources, such as virtual machines, storage, and networking components
- Monitoring and optimizing the performance of cloud systems
- Ensuring the security and compliance of cloud systems
- Providing technical support and assistance to users of cloud systems
- Planning and implementing software upgrades and patches
- Collaborating with other IT teams and stakeholders to ensure the smooth operation of cloud systems.
- Manage vendors, consultants, and overall budget for IT.

**EDUCATION AND EXPERIENCE REQUIRED**
- BE/BTech in Computer Science or equivalent
- 7-10 years of progressive IT leadership experience with direct experience leading through business growth
- Strong working knowledge of Microsoft 365's suite of services
- Expertise in AWS and/or Azure
- Experience in architecting and operating AWS or Azure cloud environments including optimizing cost/performance.
- Strong desire to always improve employee experiences through technological advancements / improvements.
- Experience managing leading life sciences system implementations would be an advantage (i.e. CTMS, Drug Safety, EDC, Quality, CRM, Data Analytics, HRMS, Accounting / Finance, etc.),
- Communicate with business as well as technical audiences. Able to write clear and concise documentation, excellent written and spoken communication skills
- Business savvy for budgeting, project structuring, vendor and partner management, staff structuring, and negotiations.

**COMPENSATION & BENEFITS**

Sitero proudly offers an impressive compensation package and benefits, including a competitive salary, Variable pay, paid time off, and healthcare and retirement benefits.

**EMPLOYMENT TYPE**

Full Time, Permanent

**COMMITMENTS**
- Standard Hours 40 hours per week, one hour lunch, Monday - Friday. Additional hours as needed.
- Willing to work in shifts as and when needed.