Telecaller & Data Entry Executive

1 day ago

Katraj Pune Maharashtra, India Ksolare Energy pvt ltd Full time

**Job Description - Telecaller Executive/Data Entry Executive**

**Key Responsibilities**
- **Customer Interaction**: Engage with customers over the phone to address inquiries, resolve issues, and provide information about products or services.
- **Call Handling**: Manage a high volume of incoming and outgoing calls efficiently while maintaining professionalism and courtesy.
- **Information Processing**: Record and update customer information accurately in the database during and after each call for future reference.
- **Problem Resolution**: Identify customer concerns, escalate complex issues to the appropriate department, and follow up to ensure prompt resolution.
- **Sales Support**: Assist in promoting products or services, cross-selling, and upselling to maximize revenue opportunities.
- **Feedback Collection**: Gather feedback from customers to improve services, products, or overall customer experience.

Maintain data in excel and provide the positive leads data

Required Skills and Qualifications
- **Communication Skills**: Excellent verbal communication skills with a clear and pleasant speaking voice.
- **Customer Service Experience**: Prior experience in a customer-facing role, handling inquiries, complaints, or sales.
- **Empathy and Patience**: Ability to empathize with customers, remain patient, and stay calm under pressure.
- **Computer Proficiency**: Basic computer skills to navigate software systems, input data, and use communication tools.
- **Problem-Solving Abilities**: Strong analytical skills to identify issues, evaluate options, and implement solutions.
- **Adaptability**: Flexibility to adapt to different customer personalities, situations, and changing work environments.

Langauges Known
- Marathi, Hindi, English, Gujarati, Malyalam, Telegu

**Year of Experience Required: 1**-5Yrs
**CTC Details - 1.20L-2.00L**
**Immediate Joiner Required**

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

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