Customer Success Executive

15 hours ago

Okhla Delhi Delhi, India Acadally Full time

**Job Title**:Customer Success Executive**

**Company**: AcadAlly **Website**:Location**: New Delhi

**Experience**: 3+ Years

**About AcadAlly**:
AcadAlly is a dynamic and innovative education technology company committed to transforming the learning experience. At AcadAlly, we believe in leveraging technology to empower educators and students, making education accessible, engaging, and effective. Our platform is designed to facilitate collaborative learning, provide personalized educational experiences, and foster a community-driven approach to education.

As a Customer Success Executive at AcadAlly, you will play a pivotal role in ensuring the highest level of satisfaction for our users. Your primary responsibility will be to lead and manage the customer service team, ensuring they deliver exceptional support to our clients and users. You will also collaborate closely with other departments to address customer needs and contribute to continuously improving our products and services.

**Responsibilities**:

- **Team Leadership**:

- Lead and motivate the customer service team to achieve performance goals.
- Provide guidance, training, and mentorship to team members.
- Foster a positive and collaborative team culture.
- **Customer Support**:

- Oversee day-to-day customer service operations.
- Handle escalated customer issues and ensure timely resolution.
- Monitor and analyze customer feedback to identify areas for improvement.
- **Process Improvement**:

- Work closely with cross-functional teams to improve product and service offerings based on customer feedback.
- Identify and implement process improvements to enhance the efficiency of the customer service team.
- **Training and Development**:

- Conduct regular training sessions for the customer service team to enhance their skills and product knowledge.
- Stay updated on industry trends and ensure the team is well-informed.
- **Performance Metrics**:

- Establish and monitor key performance indicators (KPIs) to measure the effectiveness of the customer service team.
- Provide regular reports to management on team performance.

**Qualifications**:

- Bachelor's degree in a relevant field.
- 3+ years of experience in customer service, with at least 1 year in a leadership or supervisory role.
- Excellent communication and interpersonal skills.
- Proven ability to lead and motivate a team to achieve targets.
- Strong problem-solving skills and the ability to handle challenging situations with diplomacy.
- Familiarity with education technology or the Ed-tech industry is a plus.

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

  • Customer Success Executive

    14 hours ago

    Delhi, India ZFW Dark Stores Full time

    Location Delhi **About ZFW Dark Stores** ZFW’s** **technology** **platform enables** 30 Min, 2 Hour, & Same Day Deliveries for E-commerce brands like **Epigamia**, **Unilever**, **Fabbox**, **NOTO** through our network of dark stores across India. ** Our tech-stack integrates seamlessly with a brand’s existing tools/platforms to provide complete...

  • Telemarketing Executive

    5 days ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time

    **Job Title**: Telecaller Executive **Location**: Delhi **Salary**: 12,000 K - 20,000 K + Incentives **Experience**: 0 to 1+ years **Employment Type**: Full-time We are hiring Telecallers to make outbound calls, generate leads, and promote software products. **Company**: Customer Success ( IT Company) **Working Days**: 5.5 days working **How to...

  • Tele Calling Executive

    3 days ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time

    **Job Title**: Telecaller Executive **Location**: Delhi **Salary**: 12,000 K - 20,000 K + Incentives **Experience**: 0 to 1+ years **Employment Type**: Full-time We are hiring Telecallers to make outbound calls, generate leads, and promote software products. **Company**: Customer Success ( IT Company) **Working Days**: 5.5 days working **How to...

  • Customer Success Executive

    15 hours ago

    Delhi, Delhi, India Ezyschooling Full time

    **Company Description** **Role Description** - This is a full-time **on the road job** for a _**Customer Success Manager**_. You will have to visit various locations to represent company and build relationships with existing and potential clients. - The Customer Success Manager will be tasked with day-to-day management of customer accounts, conducting...

  • Customer Success Executive

    2 days ago

    Delhi, Delhi, India Enhanced Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Delhi (In-Office) Brand: Enhanced LabsAbout The RoleWe're looking for a Customer Success Executive who can be the voice of Enhanced Labs and ensure every consumer feels valued. This role is ideal for fresh graduates eager to launch their careers, gain cross-functional exposure, and learn the inner workings of a fast-growing consumer brand. You'll...

  • Customer Success Executive

    6 days ago

    Delhi, Delhi, India Enhanced Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Delhi (In-Office) Brand: Enhanced Labs About the RoleWe're looking for a Customer Success Executive who can be the voice of Enhanced Labs and ensure every consumer feels valued. This role is ideal for fresh graduates eager to launch their careers, gain cross-functional exposure, and learn the inner workings of a fast-growing consumer brand. You'll...

  • Executive, Customer Success

    5 days ago

    Delhi, India Teleport Full time

    The Customer Success Executive will play a critical role in ensuring smooth cargo operations and superior customer service. This role requires close coordination with agents, customers, and internal operations teams to manage bookings, approvals, shipment updates, and load planning. The executive will also be responsible for proactive communication, issue...

  • Executive, Customer Success

    3 hours ago

    Delhi, Delhi, India Teleport Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    The Customer Success Executive will play a critical role in ensuring smooth cargo operations and superior customer service. This role requires close coordination with agents, customers, and internal operations teams to manage bookings, approvals, shipment updates, and load planning. The executive will also be responsible for proactive communication, issue...

  • Tele Calling Executive

    15 hours ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time

    **Job description** **Job Title**: Telecalling Executive **Location**: Delhi **Experience**: 0-2 years (Freshers with good communication skills are welcome) **Employment Type**: Full-Time **Company Name**: Allegient Unified Technology We are looking for dynamic and enthusiastic Telesales Executives to join our growing team at Allegient Unified Technology....

  • Tele Caller Executive

    2 weeks ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time

    **Job Title**: Tele - Caller Executive **Experience**: 0 to 1+ years **Salary**: ₹12,000 - ₹20,000 + Incentives **Location**: Delhi **Employment Type**: Full-time **Job Summary**: **Key Responsibilities**: - Make outbound calls to prospective customers to promote and pitch software products. - Generate and qualify leads from various social media...