International Voice Process
2 weeks ago
**Job Overview**:
We are seeking enthusiastic and customer-oriented individuals to join our International Voice Process team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our global clients via phone, ensuring high levels of customer satisfaction and effective resolution of issues.
**Key Responsibilities**:
- Handle inbound and outbound customer calls professionally and provide accurate information in response to inquiries.
- Resolve customer issues, complaints, and concerns in a timely and effective manner while maintaining a high level of professionalism.
- Maintain product and service knowledge to provide accurate information and troubleshooting to customers.
- Achieve performance targets and service level agreements (SLAs) set by the organization.
- Document customer interactions, inquiries, and issues in the CRM system.
- Collaborate with cross-functional teams to resolve customer queries and ensure service quality.
- Escalate issues to higher management when necessary.
- Follow up with customers to ensure that their issues have been resolved to their satisfaction.
- Adhere to company policies, procedures, and guidelines to ensure compliance with quality standards.
- Maintain a positive attitude and work in a team-oriented environment.
**Job Types**: Full-time, Fresher
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (required)
Work Location: In person
**Speak with the employer**
+91 7357693424
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