Customer Care

1 week ago

Mohali Punjab, India BLD outsourcing Services Pvt Ltd Full time

We have urgent requirement for Customer Care Representative

**Organization-** **BLD OUTSOURCING SERVICES Pvt. Ltd.**

**Work Location: -** Sector -67, Mohali, Punjab, 160062

Below is the Job Description for Regional Language:
**Requirements**:
Education: Minimum 12th Pass
Experience: Freshers
Must be comfortable with rotational shifts and rotational week-offs.
There will be 6 working days
Language: Tamil, Telugu, Kannada, Malayalam, Bengali.

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Salary**: INR 15,000 TO INR 17,000 per month in-hand.

**Male Female both can apply.**

**Office Address-** Plot no:

- 02, 3rd floor Dibon building, Sec-67, Mohali

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

Application Deadline: 31/01/2025
Expected Start Date: 09/01/2025

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