Customer Service Representative
7 days ago
**Company Overview**:
We are a dynamic and rapidly growing company based in Qatar, offering a wide range of products and services to meet the needs of our diverse customer base. We are looking for a passionate and motivated Customer Service Representative to join our sales team. If you thrive in a fast-paced environment, enjoy helping customers, and have a drive to achieve targets, this role is perfect for you.
As a Customer Service Representative in Sales, you will be responsible for engaging with customers who inquire about our products and services. Your role is to offer and encourage customers to make a purchase, even if they are initially hesitant. You will communicate effectively with both new and existing customers, provide them with relevant information, and follow up to ensure customer satisfaction and continued engagement.
**Key Responsibilities**:
- Convince customers to purchase products and services by highlighting the benefits and features that meet their needs.
- Follow up with both previous and potential customers to build strong relationships and ensure repeat business.
- Meet and exceed sales targets while delivering exceptional customer service.
- Maintain accurate records of customer interactions and sales in the company CRM.
- Regularly communicate with customers to ensure high levels of customer satisfaction and resolve any issues or concerns.
- Demonstrate proficiency in using computer systems and perform basic tasks such as data entry and typing.
**Requirements**:
- Fluency in English and Hindi (both spoken and written) is required.
- Fluency in Arabic is a plus but not mandatory.
- Excellent communication and interpersonal skills.
- Strong persuasive and negotiation abilities.
- Ability to handle a variety of customer situations with empathy and professionalism.
- Comfortable working with technology, including computers and laptops.
- Target-driven with the ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
**Benefits**:
- Competitive salary with the opportunity for regular salary increments based on performance.
- Performance-based incentives.
- Gain valuable experience in the e-commerce industry, customer service, and sales.
- Opportunity to work with people from diverse cultures and backgrounds, improving your communication skills and cultural awareness.
- Develop your hidden talents in problem-solving, creativity, and customer interaction.
- Enhance your typing and computer skills in a professional setting.
- Exposure to various challenges and growth opportunities in a dynamic and fast-growing company.
**Why Join Us?** By joining our team, you will not only develop essential skills in sales, communication, and customer service, but also discover your potential in handling various challenges. You will get the chance to work in an ever-evolving e-commerce industry, learn new skills, and broaden your horizons as you interact with customers from different cultures and backgrounds. This is a great opportunity for personal and professional growth.
**How to Apply**:
**Job Type**: Fresher
Pay: From ₹15,000.00 per month
Compensation Package:
- Bonus pay
- Performance bonus
Schedule:
- Evening shift
- Morning shift
- Night shift
Application Question(s):
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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