Academic Counselor

4 days ago

Navlakha Indore Madhya Pradesh, India Genuine Education Full time

Academic Counsellor / Student Counsellor (On-Site) — Indore

Role overview

Key responsibilities
- Student counselling: Explain course structures, outcomes, fees, and career paths clearly in Hindi and English.
- Demo management: Call leads to schedule demos, send reminders, ensure high show-up rates, and collect feedback.
- Admissions and fees: Handle fee discussions, invoicing/receipts, payment follow-ups, basic reconciliation, and maintain accurate records.
- Lead handling: Make outbound calls, respond to enquiries (calls/WhatsApp), qualify leads, and drive conversions.
- Batch coordination: Inform students about new batches, share schedules, and maintain attendance/roster updates.
- CRM and reporting: Update CRM/Google Sheets daily, track funnel metrics, and share MIS reports with management.
- Service and retention: Address student queries, escalate issues, and ensure a smooth onboarding experience.
- Front-desk support: Greet walk-ins, manage basic documentation, and coordinate with faculty/operations.

**Job Types**: Full-time, Permanent

Pay: ₹9,967.94 - ₹29,999.00 per month

Work Location: In person

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