Certvault Support Executive

3 hours ago

Hyderabad, India Patra Corp Full time

**Certvault Support Executive**
- Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining systems.
- Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user incidents. Performs more complex operations and support activities such as maintaining and updating knowledge base articles and performing patching, upgrades, and software installs with elevated profile rights.

**Roles & Responsibilities**:

- Manage Help Desk tickets in a timely manner
- Willing to work in shifts between the hours of 6am - 6pm PST
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Write training manuals.
- Ask questions to determine the nature of the problem.
- Walk customers through the problem-solving process.
- Follow up with customers to ensure the issue has been resolved.
- Run reports determining malfunctions that continue to occur.
- Good command over written & verbal English communication
- Keep asset inventory of all equipment, software, and licenses
- General awareness of computer systems
- Understanding and appreciation for information security within systems and user devices.

**Qualification**:

- IT Certifications such as CompTIA A+ would be a plus
- Experience working with at least one of the ticketing software ServiceNow, Remedy, Zendesk, or Manage Engine

**Job Types**: Full-time, Regular / Permanent

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund
- Work from home

Day range:

- Monday to Friday

Shift:

- Night shift
- Rotational shift
- UK shift
- US shift
- Health insurance

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