Sme - Mobility

2 weeks ago

Bengaluru, India Microland Full time

Additional details

**Level**
- P3**Requirement location**
- India - Bengaluru**Number of Position**
- 1**Employment type**
- ML**Cluster/Group**
- Microland Delivery**Business Unit**
- EMEA**Department**
- Collaboration - Tech Ops**Job Description**:
Required Skill
Technology - Mobile Device Management (MDM) Tools|Microsoft Intune
Technology - Mobile Device Management (MDM) Tools|Good Technology Secure EMM Suite
Process - IT Service Management|Incident Management
Process - IT Service Management|Managing Change
Domain - IT in Banking|Customer Support
Behavioral - Aptitude|Communication
Behavioral - Aptitude|Information Processing
Details

1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for mobility infrastructure
2. Plan and execute upgrades, projects defined by customers
3. Address the tickets escalated from L1/L2 team
4. Document the architecture and participate along with architects to define the projects
5. Manage and lead team of L1/L2

Technical Skills
Mobility
Complete hands-on experience on implementing and managing on-premises/cloud mobility solutions; Intune, AirWatch, XenMobile, MobileIron etc.,

Application packaging and publishing
Define and execute Windows 10 feature upgrades through Intune

LDAP
Active Directory and Azure Active Directory user administration
Directory Sync from AD to AAD
Authentication protocols

End-User
Outlook Mobile clients on both iOS and Android platforms
Teams/OneDrive/BOX mobility clients
Device Enrolments, remote full and partial wipe
Device compliance checks

Scripts

Behavioral skills

1. Good verbal & written communication skills
2. Time management
3. Ability to collaborate and work in a team
4. Problem solving
5. Planning, organizing & prioritizing
6. Active listening skills

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