Customer Service Representative

5 days ago

Ahmedabad Gujarat, India Gcube Info Full time

**Position Overview**:
**Responsibilities**:

- Handle and resolve customer complaints in a professional and empathetic manner.
- Provide accurate information regarding products, services, and policies to customers.
- Assist customers with order placement, tracking, and product inquiries.
- Process orders, returns, and exchanges accurately and efficiently.
- Identify and escalate priority issues to the appropriate channels.
- Maintain a high level of professionalism and customer satisfaction at all times.
- Collaborate with other team members to ensure seamless customer experiences.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Meet or exceed customer service performance goals and metrics.

**Requirements**:

- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a customer-focused approach.
- Ability to remain calm and composed under pressure.
- Proven track record of providing exceptional customer service.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work in a fast-paced environment and adapt to changes.
- High school diploma or equivalent required; college degree preferred.
- Previous experience in customer service or related field is a plus but not required for freshers.
- Flexibility to work in shifts, including evenings, weekends, and holidays if needed.

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Internet reimbursement

Supplemental pay types:

- Performance bonus

Work Location: In person

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