Customer Relations Executive

2 weeks ago

Pernem, India Power Engineering (I) Pvt Ltd Full time

Call every new Customer both from Domestic & International Markets, after the product is supplied to them, and enquire about product delivery, commissioning, and performance.
- For every old Customer, refer to the company's Customer database, and Call them to enquire about product performance, last service status, and areas of concern, if any.
- Make Reminder Calls to Customers about Service Due Dates and create demand / need for Spares and Services.
- Convey Spares and Service Demand to Spares & Service (S&S) Business Team for sending Offers.
- Liaise with Product Support (PS) Team for execution and completion of Offered Spares & Services.
- Make Feedback Calls to Customers, regarding last Service experience.
- Check sales database for Gensets which are completing Warranty period and make call Customers about Annual Maintenance Contract (AMC) and create demand / need for AMC.
- Convey AMC Opportunity to S&S Busines Team for sending Offers

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Pernem, Goa: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Health insurance

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