Back Office Executive

2 weeks ago

Faridabad Haryana, India TIMES MARKETING PVT. LTD. Full time

**Profile: Back Office Coordinator**

**Roles and Responsibilities**
- Follow reporting procedures defined by your immediate manager
- Check Service books filled by service person at customer site.
- Call customers for feedback and maintain proper records.
- Prepare and Maintain data of reports
- Check stocks time to time and maintain accuracy.
- Generate new AMC and follow up with existing client.
- Maintain files of each important documents.
- Ensure the adequacy of service-related equipment or material and follow up with store
- Pre and post-service support to team.
- Handle the processing of all spare orders with accuracy and timeliness.
- Payment follow-ups.
- Inform clients of unforeseen delays or problems.
- Prepare & maintain service Teams progress report.
- Works closely with service management to ensure customers are provided highest level of service and field personnel have the information to be successful
- Coordinate with teams and with all parties throughout the process until satisfactory results have been achieved in cost effective manner
- Minimum Experience Required: 1-2 Year
- Comprehensive Industry Knowledge,
- Strong Customer-Facing Skills,
- Strong Written and Verbal Communication,
- Self-Motivated,
- Creative Problem-Solving,
- Degree or Diploma

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9205288356

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