Sharepoint Administrator

Company Description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

**Job Description**:
**Responsibilities**:
As a result of continued growth, we have a fantastic opportunity for an experienced SharePoint Administrator to join our global team. This is an exciting opportunity for an action oriented individual contributor to lead on the installation, configuration, and maintenance of Microsoft SharePoint (Online & On premise) in-line with our standards and policies to agreed service levels.

Part of the role will also be to provide technical and procedural advice to business customers on how to get the best from our new product set.

You’ll get involved in project work and you'll carry out technical activities to support project delivery, service improvements and change related to ongoing maintenance of the platforms.

You will be tenacious and passionate, with the ability to take ownership of tasks whilst managing your time effectively, and prioritising tasks to meet deadlines.

You will maintain excellent attention to detail and have a logical approach to solving problems under pressure and an active communicator on technical issues that affect client delivery.

The role requires you to have the ability to communicate clearly and with impact in a fast-paced and high pressure situations including the ability to challenge and influence the view of senior stakeholders respectfully, confidently, and effectively to bring a new perspective.

Tasks (what does the role do on a day-to-day basis)
- Responding to tickets in company Service Management platform and providing support on request
- Carrying out tasks from ongoing Information Management projects, on request from project managers or IT Subject Matter Experts or Functional Leada
- Ongoing support of SharePoint and Network drives to ensure that business information and records are trusted and easily accessible
- Liaising with business users to understand, capture and document requirements
- Implementing changes in SharePoint Online or Network drives (creating folders, libraries, editing pages, changing permissions etc.)
- Data migrations using tools and existing processes
- Providing ad-hoc coaching, training, and guidance to users to drive usage and adoption
- Ensure changes to the Content Management environments are fully documented and the appropriate service excellence controls are identified and applied as per company instructions
- Providing advice to all levels of personnel across clients and third parties on the storage and collaboration of corporate information and records in a dynamic technological environment
- Liaising with other Digital & Data disciplines, particularly document control and subsurface data management to ensure alignment and monitor tickets to closure

**Qualifications**:
Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

- Action oriented
- Collaborates
- Communicates effectively
- Interpersonal savvy
- Builds networks
- Balances stakeholders
- Tech savvy
- Optimises work processes

Required Experience

Education / professional qualifications
- Example i.e.. Graduate degree, preferably in IT related disciplines

Background & Technical experience
- Previous Information Management experience
- Similar experience within a highly regulated company is essential, particularly in supporting general business information
- Knowledge of the different business activities and information types across
- Good awareness of document/content management tools and technology
- Pays attention to detail, a strong communicator with stakeholder management skills, takes initiative, a team player and flexible to take on a variety of tasks
- Ideally experienced with Information Management in O365

Company, product and market knowledge
- Experience of working in a complex, multi-country professional services, financial services or BPO organisation with complex processing requirements
- Multi-country experience and demonstrates an ability to work in a multi-cultural, talented, and demanding team environment.
- Possess the skills and the personality to operate effectively in a very fast-paced complex global business with an in-depth knowledge of program management
- Excellent communication skills in both written and oral form, with staff members, customers, suppliers, and the management team with the ability to make decisions, act and get results
- Passion, dynamism, and drive
- Personal presence, integrity, and credibility
- Ability to solve problems either independently or by utilising other members of the team where necessary

Languages
- Fully proficient spoken and written English, additional European languages will be an asset

Additional Informa