International Bpo Call Centre

5 days ago

Mohali, India SV Placement Solutions Full time

Answer calls, chats & mails with an approach to deliver positive customer satisfaction

Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision

Focus on First Call/ chat resolution & accurate research initiation

Maintain internal & client defined quality on calls/ chats/mails

Understands and contributes positively in meeting client SLAs & targets

Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently

Take complete ownership of self-learning & development

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Paid sick time

Schedule:

- Night shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 8054722300

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