Process Executive

2 weeks ago

Pune Maharashtra, India Cognizant Full time

**Team Lead - O2C**

**Qualification**:
**Bachelor/Post Graduate Degree in Commerce (exclusion**:
BE/BTech/MCA, Arts/Science Graduates)
** Responsibility**:
**Business/ Customer**:
**Project / Process**:

- Ensure process guidelines are followed and met as documented
- Meet process SLAs / metrics - productivity and quality targets within the established timelines.
- Create and maintain customer accounts.
- Process predefined number of transactions as assigned.
- Raise process related issues / concerns on time with process and team leads.
- Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
- Record data relating to production statistics, enduser related notes, etc as appropriate.
- Adhere to shift handover processes.
- Adhere to security practices set by organization.
- Provide updates and submit reports related to own area of work.

**People/Team Management**:

- Complete mandatory training for self as identified
- Align individual goals with team objectives (work cohesively with the team).
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
- Record own attendance and time sheet related data.

**Good To Have Skills**
- Order Management
- Order to Cash

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