Hiring for Complaints Handling Team Member in a

3 days ago

Mumbai, India Skillventory Full time

**Hiring For Complaints handling team member in a leading Bank**:

- From 3 to 6 year(s) of experience
- ₹ Not Disclosed by Recruiter
- Mumbaior

**Roles and Responsibilities**

1. The role holder is responsible to ensure all customer
- complaints are acknowledged and responded in a timely
- manner and customers are kept informed throughout the
- complaint process.
- 2. The role holder is also responsible to manage resolution of
- customer complaints within timelines and to be able to identify
- potential escalations and take suitable action to prevent the
- same while adhering to the timelines as defined in the Service
- Level Agreement.
- 3. This would also require to monitor all potential escalations
- ensuring no financial or reputational loss to the organization.- Role:_Back Office Operations
- Salary:_ Not Disclosed by Recruiter
- Industry:_Banking
- Department:_Customer Success, Service & Operations
- Role Category:_Back Office
- Employment Type:_Full Time, Permanent
- Key Skills- Team HandlingService LevelFinanceBankingLossCustomer ComplaintsEducation
- UG:_Any Graduate

**Company Profile**:
SKILLVENTORY
- A Leading recruitment firm- Recruiter Name:_Giriraj Gautam
- Contact Company:_SKILLVENTORY
- Telephone:_
+91-XXXXXXXXXX

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