Aladdin Business, Client Services: Data Product

**Description**

**About this role**

**BlackRock Overview**:
BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.

**About this role;**

The Product Expert Data team is seeking to hire a technical specialist to accelerate the user experience and support model of a fast-growing business. The person will be a member of the Product Expert team within Aladdin Client Service working closely with the broader business to solve complex technical inquiry and partner with other product teams to help shape product development. The team covers Aladdin’s suite of data tools known as Aladdin Studio.

**Key Duties and Responsibilities**
- Own complex Aladdin user inquiry leveraging technical knowledge to determine root cause and steps to resolve
- Assist junior members of the team with complex inquiry on Aladdin products
- Work with key stakeholder across the Aladdin business to deliver against product specific, high impact projects
- Analyze client inquiry trends using data and user feedback and implement solutions to achieve inquiry reduction
- Identify functional gaps and areas of strategic enhancement from a product perspective
- Work with partner teams to implement the solutions toward inquiry reduction
- Work closely with other business units to prepare the Level 1 Aladdin Client Service team for product changes and releases
- Drive support initiatives by engaging regularly with development teams
- Work with product teams to ensure service impact is considered in all relevant PDLC

**Requirement/Experience**
- Ability to work in a fast-paced environment with high self-assurance, positive attitude, and drive
- 3+ years in a client or vendor facing role
- In-depth technical understanding and knowledge of data interfacing using various methods
- Experience working with datasets using SQL
- Proven track record in project delivery and implementation
- Exceptional communication skills and strong interpersonal skills
- Technically proficient, experience of diagnosing root cause and ability to problem solve
- Ability to manage multiple incidents on a varying level of priority

**Our benefits**

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

**About BlackRock**

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.