Back Office Executive

2 weeks ago


Khandsa Road Gurugram Haryana, India Monotech Full time

**English Communication should be excellent.**:

- Coordinate and schedule service visits for installation, maintenance, and troubleshooting of printing and packaging machines.
- Act as the primary point of contact for customers regarding service-related inquiries and issues.
- Assign and dispatch service technicians based on job requirements and availability.
- Maintain accurate service records, including job status, customer feedback, and technician reports..
- Prepare and maintain service contracts, warranty documents, and customer agreements.
- Analyze service performance metrics and identify areas for improvement.
- Support service technicians with documentation and technical assistance as required.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Work Location: In person


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