Telecaller

8 hours ago

Gautam Budh Nagar, India Fabvance Solutions Full time

A telecaller, also known as a telemarketer or call center representative, typically works in a call center environment or remotely to make outbound calls or receive inbound calls. Their primary responsibilities include:

- **Making Outbound Calls**: Telecallers often make calls to potential customers or clients to promote products or services, conduct market research, or solicit donations or sales.
- **Receiving Inbound Calls**: In addition to making outbound calls, telecallers may also handle incoming calls from customers inquiring about products or services, placing orders, or seeking assistance with various issues.
- **Customer Service**: Telecallers need to provide excellent customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
- **Product Knowledge**: They should have a good understanding of the products or services they are promoting or selling in order to effectively communicate their features and benefits to potential customers.
- **Maintaining Call Records**: Telecallers are often required to maintain accurate records of calls made or received, including details of conversations, customer information, and any follow-up actions required.
- **Meeting Sales Targets**: For telecallers involved in sales or fundraising, meeting sales targets or donation quotas may be a key performance indicator.
- **Following Scripts**: Many telecallers follow scripts provided by their employers to ensure consistency in communication and adherence to company policies and procedures.
- **Handling Objections**: Telecallers need to be skilled at handling objections or rejections from customers and should be able to effectively address concerns to persuade potential customers to make a purchase or donation.
- **Time Management**: Telecallers often need to manage their time effectively to make a high volume of calls within designated work hours.
- **Adhering to Regulations**: Depending on the industry and location, telecallers may need to comply with regulations such as Do Not Call (DNC) lists, telemarketing laws, and data protection regulations.

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹14,500.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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