Associate - English Services

1 week ago


Noida Uttar Pradesh, India British Council Full time

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

**We connect. We inspire.**

**Pay Band: 3**
**Country/Location: (Advant IT Park) Noida, India**
**Department: GSS English & Exams (English Operations)**
**Contract Type: Fixed term contract**

**Role Purpose & Accountabilities**:
**Role specific skills, knowledge and experience**:

- Proficient in English & Hindi Communication Skills.
- Education: Bachelor’s degree
- Experience in a call centre environment
- Basic admin skills (Excel/Spread sheet)
- Knowledge of customer service principles and practices(Voice, E Mails & Chats related)
- Good Computer (MS office) and keyboard handling skills
- Understanding of Contact Centre processes, reporting, MIS etc.

**Benefits**
- 14 days of Public Holidays per calendar year
- Group Mediclaim policy
- Group term life insurance policy
- Group accident insurance policy
- Free library membership
- Professional development - Ongoing learning and career growth opportunities to support your development.

**Further Information**
Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in India.
Workplace type: 100% onsite work from Noida office
Work Schedule: The position holder would be required to work in shifts. The role requires working from the office on all five days of the week.
May require travelling occasionally, working extended hours during training/hiring drives.

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity and Inclusion Statement**

**Safeguarding Statement**

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.



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