Bengali Caller

**Responsibilities and Duties**:
*Manage large amounts of incoming calls
*Generate sales leads
*Identify and assess customers’ needs to achieve satisfaction
*Build sustainable relationships and trust with customer accounts through open and interactive communication
*Provide accurate, valid and complete information by using the right methods/tools
*Meet personal/customer service team sales targets and call handling quotas
*Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
*Keep records of customer interactions, process customer accounts and file documents
*Follow communication procedures, guidelines and policies
*Take the extra mile to engage customers*Managing incoming calls and customer service inquiries
*Generating sales leads that develop into new customers
*Identifying and assessing customers’ needs to achieve satisfaction
- Excellent Communication skills in English, Hindi, Bengali. Optional Languages: Malayalam
- Should be proficient in Computer Skills.

**Required Experience, Skills and Qualifications**:

- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Should be Proficient in English, Hindi and Bengali
- Qualification - +2/Graduates.
- Employer: 9346986606

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Malayalam (preferred)

**Speak with the employer**
+91 8374447295