IT Administrator

7 days ago

Hyderabad Telangana, India AIMS360 Full time

AIMS360 is looking for top IT talent to join our growing team. As a systems admin you will initially start out on our hardware/software helpdesk and progress to more complex problem solving. Your day to day will vary and may include the following: - Identify, diagnose, and resolve customer-reported issues covering customer IT infrastructure. - Provide one-on-one end-user problem resolution over the phone, and via remote access. - Perform routine preventative maintenance on IT equipment, including but not limited to: firewalls, servers (hosts and virtual, on-premises and cloud), network equipment, laptops, printers. - Document all technical procedures and user guides including configuration, implementation and asset documentation of IT hardware and processes. - Participate in "on-call" rotation for escalation of issues. - Perform network and workstation hardware installation, maintenance and upgrades coordinating with staff, customers, and vendors. - Escalate service or project issues that cannot be completed within agreed service levels. - Audit help desk tickets and ensure established service levels are being met. - Support VOIP System which includes softphones, mobile app and physical phones. - Office 365 Management and troubleshooting. - Create reports of vulnerable systems and Helpdesk metrics. - Associates degree, bachelor's degree or work-related experience. - 5+ years of hands-on experience in Help Desk support for office users and remote environments. - Exceptional hands-on and phone customer service skills allowing for a positive customer service experience with end-users/customers. - Knowledge of Windows and Mac OS, Windows Server, Hyper-V, firewalls, and routers. - Knowledge of the following technologies/vendors: Microsoft Office Suite / Office 365, and Active Directory - Knowledge of the following Microsoft Azure cloud services and Virtual machines - Ability to work in a team and communicate effectively - Fluency in English **Bonus points if you have**: - Certifications in PC/Server related areas such as A+, Network+, Microsoft Certified Professional (MCP), Microsoft Technology Associate (MTA). - Experience with PowerShell or other scripting language. - Solid understanding of fundamental network design and operation

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