Customer Care Service Representative
2 weeks ago
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Introduce our products to new enquires.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Leave encashment
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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