Customer Care Service Representative

2 weeks ago


Perumbavoor, India HANNAH FEEDS (P) LTD Full time

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Introduce our products to new enquires.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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