Pss Spoc

PSS SPOC/Hyderabad/64229-Hybrid

**Purpose of the job**

The SPOC acts as a first contact point for internal customers, other departments and suppliers regarding P2P issues (purchasing and accounts payables). He/she is responsible for the day-to-day monitoring and facilitating in the most effective and efficient way of all purchasing and/or AP transactions, in such a way that products and services are delivered in time, within the specified (commercial and technical) conditions and invoices are handled and paid in time. Monitors the operational purchasing and accounts payables (AP) process and initiates optimization opportunities in these areas.

**Job Content**:
**Key Areas of Accountability / Responsibility**

Customer connect:

- Act as daily contact partner with regard to all end-to-end P2P matters (liaison between requisitioners, team leads, budget holders, buyers, supplier and PSS Operational teams within GSC) for all respective locations/units (1-4 locations in total depending on size)
- Lead customer meetings with local teams (requisitioners, budget holders) to ensure smooth P2P operations for purchasing and accounts payables (e.g. Invoice Performance Meetings)
- Participate in customer management meetings (with site management) organized by PSS Business Partner (‘showing one face to the customer’)
- Responsible for maintaining and increasing the gatekeeping standard (guidance to correct channel and vendor selection) by providing support for P-cards, T&E cards and Approved invoice only and further improvement of catalogues and pricelists
- Act as second line support for purchasing assistants/specialists and AP specialists/associates
- Ticket handling from vendors and internal customers regarding purchase orders and invoices escalated by purchasing assistants/specialists and AP specialists/associates
- P2P complaint handling: solve medium/high impact complaints (e.g. PO or invoice issues). Provide reporting input to relevant stakeholders for evaluation
- Create and change vendor master data
- (Re)training requisitioners and act as key user support if required
- Use data analytics/dashboards to optimize the P2P and AP processes

**Knowledge and educational level**
- University or higher educational graduate level
- Fluent in English written & oral and local languages is advantage
- In-depth knowledge of processes and systems in the functional P2P area (purchasing and accounts payable)
- Good communicative and social skills
- Knowledge of Master Data Management concepts and key master data in the function concerned

**Required level of experiences**
- Experience in P2P processes being purchasing and/or accounts payables (>5 years)
- Commercial education and mindset
- Experience with customer facing roles (>2 years)
- Experience in co-operation with different types of organization and different hierarchy levels (>2 years)
- Proven track record in dealing with P2P systems

DSM is an Equal Opportunity and Affirmative Action Employer. DSM is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.