Ivf Telecaller

An IVF telecaller primarily handles phone-based communication with potential patients seeking information about in-vitro fertilization (IVF) treatments. Their duties include answering inquiries, providing information, scheduling appointments, and managing patient data. They also follow up with leads and build relationships to convert potential patients into actual clients. Key Responsibilities:

- **Answering Inquiries**:Responding to inbound calls from individuals interested in IVF, addressing their questions and concerns about the process, costs, and success rates.
- **Providing Information**:Explaining the different IVF treatment options, procedures, and protocols offered by the clinic.
- **Scheduling Appointments**:Coordinating consultation appointments with doctors, diagnostic tests, and other relevant procedures.
- **Managing Patient Information**:Maintaining accurate and confidential records of patient interactions, ensuring data integrity and privacy.
- **Following Up**:Conducting timely follow-up calls to check on patients' progress, address any new concerns, and encourage them to move forward with treatment.
- **Lead Conversion**:Building rapport with potential patients, addressing their doubts and concerns, and guiding them through the initial stages of the IVF process to convert leads into appointments.
- **Relationship Building**:Maintaining positive and professional relationships with patients to foster trust and encourage them to choose the clinic for their IVF journey.
- **Database Management**:Ensuring patient data is accurate and up-to-date in the clinic's database.

Skills and Qualifications:

- **Excellent Communication Skills**:Strong verbal communication skills to effectively convey information and build rapport with patients.
- **Customer Service Skills**:Empathetic and patient-focused approach to address patient concerns and provide a positive experience.
- **Sales and Marketing Skills**:Ability to convert leads into appointments and guide patients through the initial stages of the IVF process.
- **Knowledge of IVF**:Understanding of the IVF process, treatments, and related procedures is helpful.
- **Data Management Skills**:Ability to maintain accurate patient records and handle confidential information.
- **Organizational Skills**:Ability to manage multiple tasks, schedule appointments, and follow up with patients efficiently.
- **Languages**:Fluency in English and other local languages (e.g., Hindi) is often required, especially in India.

**Office Timing**

09:30 to 06:00 (Mon-Sat)

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person