Command Centre Executive

2 weeks ago

Visakhapatnam Andhra Pradesh, India Inspiredge Full time

**Job Summary**:
**Key Responsibilities**:
**Queue Monitoring**: Track live queues and ensure service levels are maintained across processes.

**Logistics Handling**: Coordinate with transport vendor for cab arrangements, follow-ups, and employee drop/pickup updates.

**Employee Scheduling**: Maintain and update shift rosters, track attendance, and support team alignment based on staffing requirements.

**Call Handling**: Attend and manage inbound/outbound calls related to logistics and shift coordination.

**Surveillance Monitoring**: Monitor live camera feeds and report any unusual activities or violations to the appropriate teams.

**Reporting**: Prepare and circulate daily operations and transport reports, shift adherence summaries, and incident logs.

**Escalation Management**: Report real-time issues to respective stakeholders and follow up until resolution.

**Required Skills & Qualifications**:
Excellent **communication skills** (both verbal and written).

Strong hands-on experience with **MS Excel** (basic to intermediate level - formulas, formatting, etc.).

Willingness to work in **rotational and night shifts**.

Ability to **multi-task**, stay calm under pressure, and respond quickly to operational needs.

Prior experience in **Command Center / Transport Coordination / BPO back-end operations** is a plus.

Basic understanding of **surveillance systems** (CCTV monitoring) is an advantage.

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