Program Coordinator

2 weeks ago

Bengaluru Karnataka, India Cleartax Full time

ID: 1654 | 1-2 yrs | Bengaluru | careers
- About Clear
The journey of simplicity throughout the last decade, urged us to make things clear so that it's easier done than said.

Clear Today is India's leading fintech SaaS platform, serving 3K+ enterprises, 6L+ SMEs, and 5M+ individuals, with our ITR, GST, e-Invoicing products, and more. While the journey has not been easy, it has been transforming.
Founded in 2011, the decade-long journey of ClearTax defines growth. Starting with just 3 tech products related to tax and filing, we now build mobile and web-based SaaS products for invoices, taxes, payments, and credit and augment them with strong advanced analytics and artificial intelligence. We are also a Series C funded startup with a strong team of 1000+ members, and as we continue to evolve into a world of new-financial solutions, we're looking for individuals with perspectives to join our team.

**Job Role**

ClearTax is looking for Program Manager to Manage ClearTax Integrations Projects and deliver timely integration with ClearTax products. As a Program Manager, you will be required to understand integration flow and requirements, create support tasks, and deliver the integration project to customer timely.

To ensure success as a Program Manager, you should have in-depth knowledge of Program management, Process and Plan, Google sheets, a passion for customer delight, and high-level communications skills. Ultimately, a top-notch Program Manager who drives success.

**Location - Bangalore**

**Responsibilities**

1. Lead and manage multiple integration projects, guiding them through all project stages.

2. Collaborate with SI/Solution Architects to create and communicate project plans to customers.

3. Facilitate Integration Kick-Off meetings to align stakeholders on project objectives.

4. Customise Kick-Off Decks for each customer project, tailoring communication as needed.

5. Track project progress and provide regular updates to stakeholders.

6. Conduct weekly Project Team meetings for effective coordination.

7. Engage in Governance meetings with customers to foster transparent communication.

8. Work closely with customers to address any queries during project implementation.

9. Ensure accurate documentation and sharing of critical learnings with stakeholders.

10. Identify and communicate project risks and issues in a timely manner.

11. Maintain an updated Issue Tracker and delivery documents for efficient tracking.

12. Collaborate with CSM/Sales to address customer pending activities promptly.

13. Ensure Salesforce projects are accurately updated with key events and status changes.

14. Monitor project timelines, ensuring on-time delivery for successful implementation.

**Required Skills**:
1. Bachelor’s degree in Engineering/Technology or equivalent work experience.

2. Proven expertise in end-to-end project management and successful delivery.

3. Excellent communication skills, both written and verbal.

4. Strong leadership and problem-solving abilities.

5. Familiarity with technical architectures and solutions.

6. Proficient in managing multiple stakeholders.

7. Ability to adapt to a fast-paced environment and changing priorities.

8. Attention to detail and strong organizational skills.

9. Understanding of project budgets and financial tracking.

10. Proficiency in Salesforce or similar project management tools.

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