Customer Care Executive

2 weeks ago

Jalgaon, India SK Translines Pvt. ltd Full time

**Job Description - Customer Care Executive**

**Company**: S.K. Translines Pvt. Ltd.
**Location**: Jalgaon, Maharashtra
**Salary**: ₹8,000 - ₹12,000 per month
**Experience**: 0-1 years (Freshers with good communication skills may apply)

**About the Role**

As a Customer Care Executive at S.K. Translines, you will be the first point of contact for our customers. Your role is to provide accurate information, resolve queries, and ensure a smooth customer experience. You will also support operational teams by coordinating with clients and ensuring timely communication.

**Key Responsibilities**
- Provide information about shipments, delivery schedules, and company services.
- Register customer complaints/issues and ensure quick resolution.
- Coordinate with operations, accounts, and logistics teams for updates.
- Maintain daily call logs, feedback, and issue tracking in company records.
- Build positive customer relationships with polite and professional communication.
- Follow up with customers until their issue/query is fully resolved.
- Assist in customer retention by ensuring satisfaction and timely support.

**Required Skills & Qualifications**
- Minimum 12th pass / Graduate preferred.
- Strong communication skills in **Hindi, Marathi, and basic English**.
- Good telephone etiquette and problem-solving attitude.
- Ability to multitask and work in a team environment.
- Previous experience in logistics, transport, or customer service will be an advantage.

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person

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