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Travel Sales Executive

2 weeks ago

Vikaspuri Delhi Delhi, India Mahalaxmi Sansthan Ayurveda pvt. Ltd. Full time

Location - West Delhi (Vikaspuri and Subhash Nagar)

Office Timings - 11:00 A.M. to 08:00 P.M.

Working Days - 6 Days (Rotational Off)

**Key Responsibilities**:

- **Sales & Consultations**:

- Provide expert advice to customers on travel destinations, packages, accommodations, tours, and activities.
- Understand customer preferences and budget to recommend personalized travel solutions.
- Assist clients in selecting and booking flights, hotels, rental cars, and other travel-related services.
- Upsell additional products and services, such as travel insurance, upgrades, and excursions.
- **Customer Service**:

- Maintain high levels of customer satisfaction by providing timely and professional responses to queries and concerns.
- Assist clients in resolving any travel-related issues, such as cancellations, delays, or booking errors.
- Follow up with clients to ensure they are satisfied with their travel experiences.
- **Administrative Tasks**:

- Maintain accurate records of customer interactions and transactions using CRM software.
- Process bookings, payments, and refunds in accordance with company policies.
- Ensure that all travel bookings comply with legal requirements and company standards.
- **Market Research & Networking**:

- Stay up to date on the latest travel trends, destination highlights, and promotions.
- Build relationships with travel suppliers, including airlines, hotels, and tour operators, to secure the best deals for clients.
- Attend travel industry events and conferences to enhance product knowledge and network with industry professionals.
- **Team Collaboration**:

- Work closely with the marketing and operations teams to ensure seamless service delivery.
- Share knowledge and insights with team members to improve sales strategies and customer experiences.

**Qualifications & Skills**:

- Previous experience in travel sales, customer service, or a related field is preferred.
- Strong knowledge of travel destinations, airlines, hotels, and other travel services.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and meet sales targets.
- Proficiency in using travel booking systems, CRM software, and MS Office.
- Strong organizational and multitasking skills.
- A passion for travel and helping others plan memorable experiences.
- Ability to adapt to changing client needs and market trends.

**Education**:

- A high school diploma or equivalent; a college degree in travel, tourism, business, or a related field is a plus.
- Travel-related certifications (e.g., Certified Travel Associate, IATA certification) are an advantage.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Work Location: In person