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Customer Service Executive

2 weeks ago

Perumbavoor, India LIA GEORSON PVT LTD Full time

1. **Service Logs and Records**: Maintain customer service logs and internal service records in a timely manner.

2. **Customer Contacts**: Maintain daily contact with customers to ensure issue resolution and follow-up.

3. **Delivery Issue Resolution**: Address and resolve delivery issues faced by customers.

4. **Customer Interaction**: Interact with customers, providing information and procedures to address questions and concerns.

5. **Data Backups**: Take data backups to protect organizational information.

6. **Co-worker Guidance**: Provide instructions and advice to colleagues on systems and network usage.

7. **Work Planning**: Plan work in advance for efficiency.

8. **Team Collaboration**: Work as a team, delegate tasks, and conduct work efficiently.

9. **Detailed Reports**: Prepare and maintain detailed reports on work activities.

10. **Parts Inventory Management**: Ensure replacement parts are available in stock.

11. **Machine Inspection**: Inspect machines and prepare reports on the need for new equipment.

12. **Hardware and Software Diagnosis**: Assess hardware and software malfunctions through diagnostics.

13. **Customer Handling**: Handle customers based on their preferences.

14. **Excellent Customer Service**: Provide excellent customer service, addressing concerns until satisfaction.

15. **Pricing and Billing**: Set prices for new installations and services.

16. **Timely Responses**: Promptly respond to requests from employees or customers.

17. **Product Knowledge**: Maintain thorough knowledge about products and services.

18. **Onsite Support**: Offer technical support on-site to customers.

19. **Training and Demos**: Provide onsite training and demonstrations to customers.

20. **Customer Database**: Maintain a database of customer information.

21. **Customer Satisfaction**: Communicate with customers to ensure satisfaction and corrective actions.

22. **Flexibility in Duties**: Recognize that departmental responsibilities can adapt to changing circumstances, with the core team having the authority to adjust duties as required.

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Perumbavoor, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9288056702