Risk Associate

2 weeks ago

Hyderabad, India Ivy CompTech Full time

You could say diversity is key - we do That’s why we ensure all our people are as diverse as our products. We have specialists from within industry to outside of industry, trainees to graduates, and juniors to seniors - we have it all. Come and offer your sharp and analytical mindset to this ever-changing business

Everyone at every level has a unique responsibility to drive positive development and ultimately push the business to the next level. Our people are enthusiastic, driven and smart all with an entrepreneurial flair that we feel delivers excellent results to our customer the world over. Our finance teams keep the business running, from handling budgets for our current projects, to tracking spend to ensure we are investing in the best talent and projects out there.

**As Risk Operations Associate your main responsibilities will involve**:

- Liaise with players on account related issues, resolving problems and ensuring high levels of customer care;
- Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems;
- Analyze records of Affiliate accounts, to ascertain whether there are any irregularities;
- Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care;
- Investigate financial irregularities on accounts;
- Work with colleagues in other departments to resolve account-related issues and prevent fraud;
- Help maintain quality control and customer care through analysis of player contact;
- Investigate risk issues relating to third party processors;
- Check gaming history.

**As Risk Operations Associate, your skills and qualifications will ideally include**:
**Essential**:

- Experience in the Risk division (6 months+) or in Customer Service (1 year+);
- Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge;
- Ability to identify subtle fraud and abuse patterns;
- Sound and demonstrable experience with fraud analysis and investigations;
- Fluent in English language;
- Command of another language is a plus;
- Good communication skills and ability to effectively deliver feedback;
- Self-motivation;
- Ability to perform well under tight deadlines within a dynamic environment;
- Very good command of Microsoft office tools;
- Proven aptitude to work in a team, as well as guide and influence others;
- Strong logical reasoning skills with an analytical approach;
- Demonstrated decision-making and problem solving skills.

**Desired**:

- Bachelor’s Degree;
- Awareness of e-fraud

**Sounds interesting?**
***
We think everyone should work for a business that acknowledges you have experience and value and works to ensure your skills are nurtured and developed. Looking for an organization where the value of high-quality BI and data driven decisions is truly valued - come and join us.

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