Executive

2 days ago


Ahmedabad, India Vodafone Full time

**Description**:

- s customer experience standards.The Customer Care Advisor has a good knowledge of Vodafone
- s latest products and offerings, price plans and associated technologies, systems and processes. And performs specific tasks related to delivering excellent customer service and sales through outbound/inbound communication and in line with standard customer care processes. Typically reports to the Customer Care Team Leader.

**Job Responsibility**:

- Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service;
- Meets defined KPIs including NPS and sales;
- Processes transactional activities in line with Vodafone standards, policies and processes;
- Uses time proactively and efficiently to deliver on service targets;
- Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers;
- Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions;
- Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution;
- Acts as an advocate of Vodafone, protecting the reputation by following Vodafone
- s Brand Tone of Voice;
- Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

**Skills**:
Digital Advocacy

Customer Journey Knowledge

Ownership

Building Rapport

Resilience

Expert Advice

Communication

Empathy

Customer Experience (CX) design

Product and Service Advocacy

Service Delivery Excellence

Digital Enablement

Customer Service /Resolution

Customer Centricity

Objection Handling and Negotiation

Opportunity selling

Service and Delivery Management


  • Sales Executive

    13 hours ago


    Ahmedabad, India Oceanica Talents - - An Executive Search Firm Full time

    **Role**:Business Development Executive / Sales Executive** **Required Exp**.: 2 - 5 Years **Mandate Skills**: Lead Generation, Line Card Promotion, Client Acquisition, Client Relationship Management, B.Tech in Electrical & Electronics **Language Skills**: English, Hindi, Gujarati **Location**: Amarnath Business Center (ABC-1), Navrangpura,...


  • Ahmedabad, India Page Executive Full time

    Mandatory experience in healthcare / hospitals of 15+ years - International experience, specifically in EMEA region highly preferred **About Our Client**: Our client is a global health-care provider, with strong presence across EMEA region. The organisation is currently on a growth trajectory & looking for a strategic CFO to assist in global scaling &...

  • Tender Executive

    3 days ago


    Ambli, Ahmedabad, Gujarat, India Kaizen Executive Search Pvt Ltd Full time

    Designation: Tender executive Experience: 1-3 Years (Advertising/ Media Industry) Qualification: Diploma / Engineering Graduates are preferred. Roles and Responsibilities: - Should have knowledge of Online GeM, E- procurement and offline tender filing - Tender filing and keeping tracks - Tender Work Searching & filing state tenders, filling Domestic and...


  • Ambli, Ahmedabad, Gujarat, India Kaizen Executive Search Pvt Ltd Full time

    Executive - Public Relation. - Maintain good relations with the Corporate, Municipal Corporations, State Government Departments i.e Senior Govt Officials, Sr. Grade Holders, stockholders and collaborators. - Establishing a proper two-way understanding for the Clients, company and investors. - Understanding the relation account managers for coordination and...

  • Executive Assistant

    3 days ago


    Ahmedabad, India Grassroots Innovation Augmentation Network Full time

    Manage to schedule for company executive(s) - Draft, review and send communications on behalf of company executive(s) - Organize and prepare for meetings, including gathering documents and attending to the logistics of meetings - Answer and respond to phone calls, communicate messages and information to the executive - Coordinate travel arrangements -...

  • Marketing Executive

    13 hours ago


    Ahmedabad, India Panacea Healthcare Management Full time

    **Marketing Executive** **Qualification - MBA in Marketing or Any Graduation ( if having good experience)** **Experience - 1-2 years ( field work )** **Hospital and Healthcare experience is must** **Marketing executives** Marketing executives are usually part of a larger marketing team whose aim is to raise awareness of new products, brands and services...

  • Executive Assistant

    3 weeks ago


    Ahmedabad, Gujarat, India Adani Enterprises Limited Full time

    We are looking for an experienced Executive Assistant with over 6 years of experience in the Education industry to provide high-level administrative support to our executives in our Ahmedabad office. The ideal candidate should have a strong background in working with CEOs, proficiency in G-Suite, Outlook, SAP, MIS, and exceptional organizational skills....

  • SEO Executive

    3 days ago


    Ahmedabad, India Provitious Technologies Pvt Ltd Full time

    **SEO Executive Job Description** We are looking for a result-driven SEO executive to be responsible for developing optimized web content. The SEO executive's responsibilities include working closely with the marketing team to achieve SEO objectives, measuring the success of SEO and ROI, and assisting with the maintenance of the website's architecture to...

  • Executive Assistant

    1 week ago


    Ahmedabad, Gujarat, India Adani Enterprises Limited Full time

    We are looking for an experienced Executive Assistant with over 6 years of experience in the Education industry to provide high-level administrative support to our executives in our Ahmedabad office. The ideal candidate should have a strong background in working with CEOs, proficiency in G-Suite, Outlook, SAP, MIS, and exceptional organizational...

  • Executive Assistant

    3 days ago


    Ahmedabad, India Swastik Placement Agency Full time

    **Executive Assistant** Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive Organizing events and conferences Reminding the manager/executive of important tasks and deadlines Compiling and preparing reports, presentations, and correspondence Managing databases and filing systems Coordinating with...