Customer Support Associate

1 week ago

Noida Uttar Pradesh, India Infiniserve IT Solution Pvt Ltd Full time

**Job Title**: Customer Support Executive - International Voice Process
**Location**: Noida (Work from Office)

**Job Type**: Full-Time

**Eligibility Criteria**:

- **Graduates (Freshers)** - Eligible
- **Undergraduates** - Minimum **6 months of BPO Voice experience** required
- **B.E / B.Tech Freshers** - Not eligible

**Salary & Benefits**:

- **25,000 - 29,000**:

- **Both-side cab facility** available (within **30 km radius** of Noida office)

**Key Responsibilities**:

- Handle inbound/outbound voice calls for an international process.
- Provide accurate information and effective solutions to customer queries.
- Maintain professional communication and ensure high customer satisfaction.
- Follow standard operating procedures and quality guidelines.
- Document call details and feedback accurately in the system.

**Required Skills**:

- Excellent **English communication skills** (both verbal and written).
- Strong **customer service orientation** with problem-solving ability.
- Ability to work in **rotational shifts (including night shifts)**.
- Basic computer knowledge and typing proficiency.

**Additional Information**:

- **Work Mode**: Work from Office (WFO)
- **Process Type**: International Voice - Customer Support
- **Interview Rounds**: HR Round → AMCAT / Communication Assessment → Operations Round
- **Immediate Joiners Preferred**

**Contact No. - 9430856675**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹29,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How soon you can join If Selected?

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person

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