Cloud Solution Architecture

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

As a Cloud Solution Architect (CSA) in the international Security Team you support our customers in making their environment more secure. You evaluate the customers infrastructure and help the customer to use and understand the Microsoft Security Portfolio. The Cloud Solution Architect consults and removes blocker in the customers security journey.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
Lead and support on strategic customers. Leverages existing architecture approach or reference architecture to propose a security solution or achieve Microsoft''s agreed commitments to the customer.
- Help customers create their security plan and strategy to transform their security practices to a more modern and cloud-native approach, using Microsoft security solutions.
- Proposes viable solutions based on specific MS security products. demonstrates complex concepts and proves the capability of those solutions through design collaboration sessions with the customers.

Understanding Customer Technical Environment
- Gather customer insights (e.g., feedback around technical preferences, environments, business needs) and leverages these insights and existing plans to map solutions with customer business outcomes. Identifies technical blockers to accelerate consumption and deployment.
- Proactively support customers in their Azure cloud adoption journey, helping them to define a Secure Architecture, implementing the necessary security and compliance controls.

Another part of the role is to develop Workshops and framework for other Cloud Solution Architect to deliver these Material to their customers. You create and design the Workshop end to end with a Team of highly skilled professionals. You curate and produce high quality guidance for our internal and external communities and customers.

In addition to the above you act as interface between other Cloud Solution Architects and the developers of the Microsoft Security solutions and give feedback what features should be enhanced.

You Act as the voice of the customer (VOC)/ by driving awareness of existing feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels.

Ideally you bring experience in customer facing roles and leading deep technical discussions with senior customer executives, Architects and IT Management.

**Qualifications**:

- Microsoft Sentinel
- Microsoft Defender
- Defender for Endpoint (MDE)
- Defender for Office (MDO)
- Defender for Identity (MDI)
- Defender for Cloud (MDC)
- Defender for Cloud Apps (MDCA)
- Cloud or Network Security
- Enterprise-scale technical experience with cloud security, hybrid infrastructure security, and network security

Breadth of technical security experience and knowledge, with depth and Subject Matter Expertise in one or more of the following:

- SIEM and Cloud Security Analytics
- Security Operations Center (SOC)
- Extended Detection and Response (XDR)

Certification in one or more of the following technologies preferred: Microsoft Azure and Security architecture, Microsoft Security, CISSP, CCSP.

Required/Minimum Qualifications
- Bachelor’s degree in computer science, Information Technology, or related field AND at least 5+ years’ experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
- OR master’s degree in computer science, Information Technology, Engineering, or related field AND 5+ years’ experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
- OR equivalent experience.