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Tele Counselor for Clinic

2 weeks ago

DLF PhIII Gurugram Haryana, India Sarayu Clinics Full time

The Telecounselor will be responsible for **handling patient inquiries**, **educating clients on treatments and services**, **scheduling consultations**, and **building strong rapport with prospective and existing patients**. This role is critical in helping patients feel informed, heard, and guided through their aesthetic journey.

**Key Responsibilities**
- Respond to inbound and outbound calls, WhatsApp messages, and online inquiries from potential and existing patients.
- Provide accurate information about the clinic’s services, treatments, pricing, and doctor availability.
- Understand patient needs and recommend suitable procedures (non-surgical, surgical, or dental).
- Schedule consultations, follow-up appointments, and manage cancellations or rescheduling.
- Maintain and update the CRM/database with patient interactions, appointment status, and lead progress.
- Follow up with leads who have not converted, in a professional and non-intrusive manner.
- Assist in pre-treatment and post-treatment patient coordination, offering clear guidance and support.
- Collaborate closely with front desk, doctors, and marketing team to ensure seamless communication.
- Maintain patient confidentiality and comply with clinic policies and protocols.

**Key Requirements**
- Graduate degree in any discipline (preferably in healthcare, hospitality, or communications).
- **2-3 years of experience** in telecalling/telecounseling, preferably in healthcare, aesthetics, dental, or wellness industry.
- Strong communication and interpersonal skills in English and local language(s).
- Ability to understand and explain medical/aesthetic procedures in layman's terms.
- Proficient in using CRM software, Google Workspace, and basic computer tools.
- Patient-focused attitude with a calm and empathetic demeanor.
- Organized, punctual, and capable of managing multiple leads and follow-ups efficiently.

**Preferred Qualities**
- Prior experience in a dermatology, aesthetic, cosmetic surgery, or dental clinic.
- Familiarity with treatment names like Botox, fillers, veneers, implants, facelifts, etc.
- Sales or customer service training is a plus.

**What We Offer**
- Competitive salary and performance-based incentives
- Supportive and professional work environment
- Opportunities for training and growth in the aesthetic healthcare industry
- Employee discounts on clinic services

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Work Location: In person