Returns Executive Ecommerce
4 days ago
**Key Responsibilities**:
- Manage and process customer returns and exchanges in accordance with company policies.
- Analyse return data using **Excel functions (VLOOKUP, HLOOKUP, Pivot Tables)** for reporting and trend analysis.
- Maintain accurate records of returns, refunds, and inventory adjustments.
- Collaborate with the customer service and warehouse teams to ensure smooth processing of returns.
- Generate daily, weekly, and monthly reports to track returns performance.
- Identify and resolve discrepancies in returns data.
- Proactively address issues related to product quality and customer dissatisfaction.
- Assist in optimizing the returns process to enhance efficiency and reduce costs.
**Requirements**:
- Bachelor’s degree in Business Administration, Commerce, or a related field.
- Proven experience as a **Returns Executive** or similar role in an **e-commerce company** (preferred).
- Proficiency in **Microsoft Excel** (VLOOKUP, HLOOKUP, Pivot Tables) is **mandatory**.
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Application Question(s):
- How many years of experience you have into ecommerce?
- Do you have your hands on VLOOKUP,HLOOKUP and Pivot Table? mention it below.
- Current CTC?
- Expected CTC?
- Location?
Work Location: In person
Expected Start Date: 31/05/2025
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