Reception Cro

**Key Responsibilities:Patient Coordination**:

- Greet and assist patients/clients with inquiries, appointments, and service-related concerns.
- Guide new clients through consultation, service details, and payment options.
- Maintain accurate patient records and update CRM/software with relevant details.
- Coordinate with doctors, therapists, and clinic staff to ensure smooth service delivery.

**Customer Relationship Management**:

- Follow up with clients regarding treatment progress, feedback, and future appointments.
- Handle client complaints with professionalism and escalate issues when necessary.
- Promote customer loyalty by maintaining strong relationships with existing clients.
- Upsell and cross-sell relevant services and treatments based on client needs.

**Front Desk & Administrative Support**:

- Manage daily clinic operations, including appointment scheduling and reception duties.
- Ensure the reception area and waiting rooms are well-maintained and welcoming.
- Process payments, invoices, and maintain financial records as per clinic guidelines.
- Coordinate with marketing and sales teams for promotional activities and lead generation.

**Key Skills & Qualifications**:

- Bachelor’s degree or relevant diploma in Hospitality, Customer Service, or Healthcare.
- 1-3 years of experience in a similar role (healthcare or wellness industry preferred).
- Strong communication skills in English and regional languages.
- Excellent customer service and problem-solving skills.
- Proficiency in MS Office and CRM software.
- Ability to handle multiple tasks and work in a fast-paced environment.

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person