Tellecaller

2 weeks ago

Hyderabad, India Ferty9 Fertility Center Full time

**Customer Care Executive**

**LOCATION**:Bowenpally**

**WORK FROM OFFICE**

**TIMINGS : 9:30AM - 6:30PM**

**Responsibilities**:

- Answer high-volume inbound customer calls via an automated phone system
- Make outbound calls to patients, referrals, and sales as needed
- Utilize resources to troubleshoot and resolve patient issues
- Use full product knowledge of our Company treatments & service provided
- Communicate effectively and professionally with patients, teammates, healthcare professionals
- Consistently meet and attain required Key Performance Indicators (KPIs)
- Perform other duties as required
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment
- Knowledge Retention and Recall
- Ability to Handle Pressure
- Emotional Stability & Empathy

**Requirements**:

- Any bachelor’s degree.
- A minimum of 1-2 year’s experience.
- Excellent interpersonal and oral communication skills.
- To be a good Team player
- Knowledge of CRM systems.
- Computer skills.

**Perks & Benefits**

**Fixed salary + Incentives + PF + ESI**

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Telemarketing: 1 year (required)

**Language**:

- English (required)

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