Communication Skills and Soft Skills Trainer

2 days ago

Gurgaon, India NETRTECH SOLUTIONS LLP Full time

**Roles and Responsibilities**
- Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.
- Provide inputs for training to assist reducing the learning curve of new hires.
- Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.
- Conduct Product Knowledge Tests on a periodic basis and publish results.
- Develop Training Planner for the year based on the Training Needs Assessment.
- Deliver relevant training program under specified timelines.
- Ensure individual and organization wide training needs are fulfilled.
- Coordinate with Operations for successful implementation of training modules
- Closely track progress and maintain records of all training activities.
- Monitor trainees progress and provide feedback to them and their managers on an ongoing basis.
- To play an active role in training the Trainers.

Creating reports and training dashboards for client and stakeholders
- Graduate with excellent spoken and written English.
- At least 2 years work experience in Training in Soft Skills Training in a similar environment (preferably servicing US customers)
- Excellent communication and presentation skills
- Good command over English and ability to train on language skills.
- Ability to build rapport with key stakeholders - internally and externally.
- Exceptional reporting and analysis skills
- Strong analytical, conceptual, and problem-solving abilities required.
- Ability to work in a fast-paced environment with mínimal supervision.
- Self-motivated team player with high energy levels and passion for training
- Feedback skills to inspire Agents to improve performance.
- Leadership, conflict management and problem-solving qualities
- Go-getter attitude with multitasking capability
- Open to work in rotational shifts.

**Perks and Benefits**

1. Health insurance

2. Provident Fund

3. Performance bonus

**Working hours**:
**Schedule**: Rotational shifts.

**Work Location**:WORK FROM OFFICE**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹550,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Soft skill Trainer: 1 year (preferred)

Work Location: One location

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