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L3 - Operations - Wb - Kolkata - Bacl

2 weeks ago

Kolkata West Bengal, India Bajaj Auto Full time

**Experience**: 7 - 12 Years

**Location**: Kolkata RO (BACL)West Bengal

**Nature of Job**: Business Support

**Job role**: Others

**Position/Designation**

**Area Manager -Operations**

**Grade/Level**

**L3**

**Location**

**Kolkata**

**Experience**

**Minimum 6 to 10 years of experience, preferably in Financial Services/Banking/FMCG/NBFC**

**Qualification**

**Any Graduate/ P.G./M.B.A.**

**Reporting To**

**Deputy General Manager - Operations**

**Number of Reporters**

**Direct**:

- 0** Indirect** - 0/1**

**Summary Role Profile/Job Responsibilities**

**Below are the key activities to be performed by an AOM for the mapped Branch**:

- Handling Customer Escalation
- Closure of Bank Account - Open items
- Responsible for Liquidation of Repo cases within decided TAT.
- Responsible for increase the Average selling Price
- Ensuring efficient processes, Productivity, and quality standards
- Managing a team of operational staff.
- Implementing strategies to improve performance
- Enhance the customer satisfaction
- Ensure 100% Compliance of Process and policies
- Ensure achievement of targets for:

- PI & Charges collection for the branch
- Cross sale of Insurance & Lead generation
- Conduct Service Camps at Branch & Non-Branch locations