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Field Executive

2 weeks ago

Chennai Tamil Nadu, India Bigfix Gadget Care LLP Full time

**Job Summary**
**Job Summary**
- Providing service and customer support during field visits or dispatches
- Managing all on-site installation, repair, maintenance, and test tasks
- Diagnosing errors or technical problems and determining proper solutions

**Responsibilities and Duties**
We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organisation
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers

**Required Experience, Skills and Qualifications**
- Ability to troubleshoot, test, repair and service technical equipment
- English literacy
- 10th/12th/Technical degree or certification

**Salary**: ₹10,000.00 - ₹15,000.00 per month