Customer Service Advisor

2 weeks ago


Surat, India Shital Photo Full time

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Refer issues and questions to managers if necessary

**Salary**: ₹16,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Adajan, Surat - 395009, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Customer retention: 1 year (preferred)
- Customer relationship management: 1 year (preferred)

**Language**:

- Hindi (preferred)
- Gujarati (preferred)


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