Customer Service Representative

5 days ago

Chennai, India Call For Jobs Full time

Six working days a week, which has rotational weekly off basis business requirements. Not every Sunday is a week off. Have to take inbound calls for 480 minutes or to do outbound for 480 minutes every day depends on your work assigned within 9 hours of shift time.

Designation: Virtual Care Executive Department: Virtual Care Qualification: Any Graduation Mandatory languages: English, Tamil Position description: 1. To achieve assigned Unit / value/ Income across product lines. 2. Customer communication. 3. Qualitative: Call Quality/Count of calls/Time on system/ Quality of sales. 4. Digital Product Penetration. 5. Audit and compliance. 6. Have to achieve income targets across Bank product line. Primary responsibilities: 1. The incumbent is responsible for representing the Bank and presenting the bouquet of eligible products to the non-managed customer of the Bank. 2. Educate the customer on the digital products of the Bank. 3. RM is trained to identify the right product for the customer and explain the features and benefits of the product and selling the same for required revenue generation sales and Influencing and Communication Skills Banking Product & Process Knowledge Planning and Organizing Skills Knowledge of Competition & Current trends in the financial Industry. Have to work on holidays (rotational), In different shifts Shifts are scheduled basis business requirements not by the employee. Staff should have to work as per the requirements of organization. No transport facility available for any shift. Documents required: 1. 10th Original Certificate. 2. Degree long original memo. 3. Pan card. 4. 1 passport size Photo. 5. Resume including address. 6. Experience reliving letter. (If you are experienced) 7. Previous company pay slips. (If you are experienced )

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹17,333.00 - ₹24,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 8977900822

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